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The following section presents the answers to an ever-expanding range of frequently asked questions which have been raised by candidates and clients, and which we believe you may find useful.

If you don’t find the answer that you are looking for below, please contact us, and we will help out where we can.  If we feel that your question may also be helpful to others, we’ll add it to our list.

Burns and Scalds

What is a burn?

Burns are a result of damaging the skin by heat. A scald is a specific type of burn, caused by wet heat.  Burns can be categorized by cause into 5 separate areas

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How do I deal with bleeding wounds?

Wounds can be very minor or they can be very serious.

With any wound please protect yourself from further harm and cross infection and wear gloves.

Use the following principles to help you assess the severity of the bleed.

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What do I do if someone chokes?

What is choking?

Choking occurs when the airways get blocked as a result of inhaling something accidentally. Food, sweets and small objects such as Lego and tops of pens are common causes of choking.

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What is a Stroke?

A stroke is a condition that affects your brain.  Globally, more than 15 million people are affected by stroke each year and approximately 6 million will die as a result. 150,000 people in the UK are affected each year and the results can be devastating for the individual and their families.

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How do I treat someone who has fainted?

What is a faint?

Fainting is  a sudden, temporary loss of consciousness which results in the casualty falling. It happens when the blood flow to the brain is reduced. The brain requires a lot of oxygen to keep it functioning and any reduction in blood flow to the brain will result in fainting. Usually  someone will recover from a faint quickly, as once the casualty has fallen over blood flow to the brain is restored.

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How do I know if it is broken?

Recognising Fractures

A fracture is a broken bone. With over 200 bones in the body there is plenty of potential to cause some harm and it is often difficult to tell whether one is broken or whether there is just soft tissue damage. If in doubt always seek medical advice. The only way to accurately determine whether a fracture has happened is to x-ray the affected bone.

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What is angina?

Angina is a condition that affects the heart. It affects the arteries that provide the blood flow to the heart muscle. Over time these arteries can become furred up with cholesterol plaques. Cholesterol is a fatty deposit that is found in the bloodstream but which can adhere to the lining of the arteries causing them to narrow and harden.

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How do I Use An AED?

AEDs or Automated External Defibrillators are medical devices that can deliver a controlled electric shock to a patient who has gone into cardiac arrest. They can be either semi automatic, whereby the user has to push a button to activate the shock or fully automatic, where the machine generates the shock automatically.

What is Asthma?

Asthma is a chronic long term condition that affects the small air passages in the lungs.

When an asthmatic person comes into contact with a trigger, the muscle wall of the air passages contract, making the airways narrow and become inflamed and swollen. a sticky mucus is produced by the cells lining the air passages that causes further narrowing.

What is the difference between a Heart Attack and a Cardiac Arrest?

Heart Attack vs Cardiac Arrest?

Although the terms are often used interchangeably, in fact a cardiac arrest and a heart attack are two entirely different situations.  A heart attack is the most common cause of cardiac arrest.

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What is a Cardiac Arrest?

Cardiac Arrest is…

Cardiac arrest is the medical term used when your heart has stopped working effectively as a pump to pump blood containing oxygen around the body.

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How do I do CPR?

The below article gives information and useful links on recognising and responding to a Cardiac Arrest.

Main Symptom

  • Patient will be collapsed, unresponsive and NOT BREATHING NORMALLY

What should I do if I’m NOT trained as a first aider?

  1. First check for Danger – Is it safe for you to go near the person?
  2. Check Response – shake and shout at them do they respond to you?

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What is an Appointed Person?

An appointed person is…

someone who is responsible for first aid equipment and procedures within an organisation, if the organisation falls below the criteria requiring a formally trained first aider.

If your assessment indicates that you do not need a trained first aider in your workplace, you should instead appoint someone who takes responsibility for all first aid arrangements.  This person should:

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What is a Risk?

A risk is…

the chance, whether high or low, of a hazard causing harm to individuals, and the level of harm that could be caused.

Examples of risks are:

Electricity could cause burns or electric shock
Slip and trip hazards could cause fractures, sprains, strains and lacerations
Heavy machinery could cause crush injuries, amputations, fractures, lacerations and eye injuries.

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Where do you Train?

We currently hold open (public) first aid training courses in

  • Bedford, Bedfordshire
  • Milton Keynes, Buckinghamshire
  • Silsoe, Bedfordshire

We also run first aid courses on our clients’ own premises

We regularly run courses for customers across the East of England, London and the South East, and the East and West Midlands.
We will always aim to provide a trainer who is based locally to you. On occasion however, we may not have a suitable trainer available in your locality.

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What is RIDDOR?

RIDDOR – Reporting of accidents and incidents

Riddor is…

RIDDOR is the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995.

Employers, the self-employed and those in control of premises are required by law to report specified workplace incidents, such as work-related deaths, major injuries, 7-day injuries (those causing more than seven day’s inability to carry out normal duties), work related diseases, and dangerous occurrences (near miss accidents).

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How is First Aid regulated?

Regulation of first aid falls under…

the Health and Safety (First-Aid) Regulations 1981, which require an organisation to provide ‘adequate and appropriate first-aid equipment, facilities and people’ so that your employees can be given immediate help if they are injured or taken ill at work.

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What Information should be given to Employees?

Employees should be kept informed of first aid provision

In particular, notices should be put up in communal locations indicating the names, locations and contact details of first . . .

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How often should First Aid skills be refreshed?

The HSE strongly recommends that all first aiders…

undertake an annual refresher training course during their three-year EFAW or FAW certification period.  This will help first aiders to keep their skills up to date, and improve their ability to recall and perform first aid as and when it is required.

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For how long are EFAW certificates valid?

Emergency First Aid at Work certificates…

are valid for 3 years from the date of qualification.  A new Emergency First Aid at Work course should be completed and passed before the existing certificate expires.

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For how long are FAW certificates valid?

First Aid at Work certificates…

are valid for 3 years from the date of qualification.  Retraining (requalification) should be completed and passed before the existing certificate expires.

If the requalification is completed within 3 months in advance of the expiry date, the new certificate will take effect from the date of expiry of the old one.  If taken earlier than 3 months prior to expiry, the new certificate will take effect from the date of successful completion of the course.

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How many first aiders do I need?

The number of first aiders required…

depends on the circumstances in the workplace, for example identified levels of risk and number of employees.  In addition, where employees work on different shifts, and in different buildings or across different sites, additional first aiders will be required.  There should also be sufficient first aiders to allow for forseeable absences, such as holidays, off-site meetings etc.  This information should be determined during the course of your risk assessment, and suitable plans should then be put into place to ensure that risks are minimised, and suitable first aid provision is available to care for casualties.

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What is a First Aider?

A first aider is…

someone who has undergone training, and has current first aid certification, that is approved by the HSE.  They must therefore hold a valid certificate in either:

First Aid at Work (FAW), or
Emergency First Aid at Work (EFAW).
In each case, these certificates must be issued by a training organisation approved by the HSE, or in the case of the EFAW, this can also be awarded by a recognised awarding body of OfQual / Scottish Qualifications Authority.

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What is First Aid at Work?

First Aid at Work covers…

all of the arrangements that an organisation should make, to ensure that suitable and immediate attention is given to anyone who may be injured or become ill at work.  This applies to employees or anyone else interacting with the organisation.

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What are the symptoms and treatment of heart attacks?

Heart Attacks – Symptoms and Treatment

The main symptoms of a heart attack are:

  • chest pain that may feel as if the chest is being squeezed hard and may radiate up into the jaw, down the arms and through to the back
  • shortness of breath
  • overwhelming anxiety

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What is Anaphylaxis?

Anaphylaxis is a life threatening allergy characterised by:

  • difficulty breathing
  • swelling of the mouth and throat, and
  • rashes.

Collapse and unconsciousness follow swiftly. The whole body is affected by the reaction usually within minutes of exposure to the allergen.

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What is the difference between Sprains and Strains?

Sprains vs Strains


A sprain is an injury to a ligament. Ligaments are tissues that attach bones together


A strain is damage caused to muscle fibres, usually caused by stretching or tearing of the fibres. Most muscle strains happen when the muscle fibres are overstretched or forced to contract too tightly.

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What is diabetes?

Diabetes is…

Diabetes is a condition caused by the body’s inability to regulate blood sugar (glucose) levels normally.  According to the NHS, more than 2.8 million people are currently known to be suffering from diabetes in the UK, with more than a million further individuals believed to have undiagnosed diabetes.

There are two types of diabetes:

  • Type 1- Insulin dependant
  • Type 2 Tablet/ or diet controlled

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What is CPR?

CPR – Cardio Pulmonary Resuscitation

CPR is…

CPR is the abbreviation for Cardio-Pulmonary Resuscitation. It is defined by the Collins English Dictionary (full version) as:

“an emergency measure to revive a patient whose heart as stopped beating, in which compressions applied with the hands to the patient’s chest are alternated with mouth to mouth respiration” .

Indications for commencing CPR are an unconscious casualty who is unresponsive and not breathing normally.

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What Should be in a First Aid Kit

Your First aid Kit…

Start with your Risk Assessment

The contents of your company’s first aid kit(s) are entirely dependent upon the findings of your most recent risk assessment.  Your risk assessment tells you about the hazards present in your organisation, the risks that are associated with them, and is a starting point to determining what measures you need to put in place to safeguard your employees.

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Who Should I send on a First Aid Course?

What is a first aider?

First aid is defined as the immediate medical assistance given in an emergency situation.  Thus a first aider is the term used to identify a person who is qualified to render first aid to others.

Specifically, a first aider is a person has who undergone specific training in first aid, and has been assessed as competent to deliver it to others.  First Aiders should have a current valid first aid certificate in either:

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What is a Jext Adrenaline Auto-injector?

Jext Adrenaline Auto-Injectors


Anaphylaxis is a severe and life-threatening allergic reaction, which may be caused by a wide range of allergens, including foodstuffs, drugs, insect stings and latex.  For more information, visit our What is Anaphylaxis FAQ page.

Adrenaline Auto-Injectors

Adrenaline auto-injector is the common, generic name for a range of medical devices which are used in the short-term, emergency treatment of an anaphylactic reaction.  Please note that injectors do not cure or resolve the original cause of the anaphylactic reaction.  As a result, Patients must always seek medical help by dialling 999 or 112 and stating “anaphylaxis” when an auto-injector has been given.

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Use of Cookies

Use of Cookies

Like most other websites, our site uses cookies in order to improve your user experience in using the site.  However, they don’t tell us anything about who you are.

We only use 1st party cookies, ones that enable us to understand how you navigate to and around our site, so that we can improve the flow through the site, making it easier for you to use.

All of the information captured by our cookies is anonymous.  They don’t capture any personal information from you or your computer, or anything that will be traced back to you.  Nor do they capture anything you do on any other site.

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