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Should Companies give First Aid to their Customers?

It was reported by the BBC earlier this week that rail staff at First Capital Connect  (St Albans) failed to render first aid assistance to a passenger other than allowing another passenger to call for an ambulance.

The passenger that did go to the other person’s aid complained to First Capital Connect and received the following response that even if they had been trained in first aid “this is only offered to staff and not customers.”

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