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Should Companies give First Aid to their Customers?

It was reported by the BBC earlier this week that rail staff at First Capital Connect  (St Albans) failed to render first aid assistance to a passenger other than allowing another passenger to call for an ambulance.

Fortunately, a fellow passenger did step up to assist, but it does raise a number of questions about the responsibility of companies to their customers. So we thought we'd take a closer look.

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